With this page we would like to inform you about our general promotional terms and conditions, which relate to all our promotional marketing communications, in particular where price discounts are offered in whatever form.
The applicable promotion conditions are:
• Based on availability
• Only valid on new bookings/reservations.
• Not valid in combination with. other (last minute) offers, promotions, arrangements and/or last minutes (unless stated otherwise in the promotion).
• Promotional codes can only be redeemed for a short stay (max. 14 days) in an accommodation or camping pitch.
• For action codes resulting from completed guest surveys, the following applies: max. 1 action code per booking.
• Not all promotional codes are accepted for our camping pitches.
• Not valid on reservations already made and/or seasonal and annual pitches and special arrangements.
• Discounts are calculated over the accommodation costs, excluding additional costs such as cleaning costs, tourist tax and optionally bookable items.
• We have a selected number of accommodations available for all our marketing campaigns, gift vouchers and discount promotions.
• The stay period of all our promotions is excluded from the regular school holidays and public holidays, unless stated otherwise in the promotion.
• Prizes won cannot be exchanged for cash.
• Cancellation by EuroParcs: EuroParcs also reserves the right to cancel the booking due to 'closure of the booked accommodation by order of the government'
• The tenant cannot reach the rented accommodation due to a closure of the border;
• The Tenant is subject to a quarantine obligation upon arrival and/or return and a negative (orange or red) travel advice issued by the government.
• Cancellation by the tenant: The tenant is entitled to cancel the booked accommodation free of charge up to 24 hours after arrival.
• In the above cases, the Tenant acquires the right to use the Reservation Value in full for booking accommodation with the Landlord at a different location or period.